This document provides a high-level overview of capabilities available across OptivaAI platforms.
Customer Interaction
- Voice-based automation
- Digital channel support
- Multilingual conversations
- Human handoff and escalation
Intelligence & Analytics
- KPI visibility
- Operational trend analysis
- Benchmarking support
- Executive reporting
Governance & Control
- SOP-driven automation
- Role-based access control
- Auditability and traceability
- Controlled AI behavior
Deployment Flexibility
- SaaS deployments
- Hybrid environments
- On-premise installations